Keeping your personal information safe at c999 is our responsibility. On this page, we clearly explain what data is collected, why it is collected, and how it is kept secure.
The foundation of data security
Every piece of your data is handled with care at c999, both on the technical side and in terms of policy.
All your data at c999 is protected with SSL 256-bit encryption. Login credentials, payment details, and personal information all travel through encrypted channels — no one can intercept them in transit.
SSL 256-bitC999 never sells or rents your personal information to advertisers or any third parties. Your data belongs to you — that is c999's firm and unwavering position.
No Third PartiesYou can request to view, correct, or delete your stored information from c999 at any time. Control over your data remains in your hands.
Your rightsWhen you pay via bKash, Nagad, or Rocket, your financial information is stored in compliance with PCI-DSS standards. c999 never stores your PIN or password directly.
PCI-DSS StandardsOnly authorized c999 staff can access your account data, and only when there is a legitimate reason to do so. All access is logged.
Limited accessC999 does not hold onto data longer than necessary. Once an account is closed and the designated period has passed, your data is securely deleted — except where retention is required by law.
Minimum retention periodWelcome to c999. This privacy policy explains what data c999 collects about you, why it is collected, and how it is kept secure. By using c999, you agree to this policy — so please take a moment to read through it.
C999 collects two types of data to provide its services — information you provide directly, and data generated automatically while you use the platform.
| Data type | Example | When Collected |
|---|---|---|
| Identity-related | Full name, date of birth, national ID number | Registration & KYC Verification |
| Contact Information | Mobile number, email address | At Registration |
| Financial information | Mobile banking number, transaction history | Deposits & withdrawals |
| Activity data | Betting history, game logs, login times | While using the platform |
| Device Information | IP address, browser type, device model | Automatically |
| Communication records | Support chat history, email correspondence | When using support |
Note: c999 never stores your mobile banking PIN, password, or full financial account number. All payment processing is handled through fully secure channels.
C999 does not collect data without reason. Every piece of information we collect serves a specific purpose:
c999 does not share your data with third parties for direct marketing or advertising purposes. Any promotional communications from c999 itself are sent on the basis of optional consent and can be withdrawn at any time.
C999 uses multiple layers of security to keep your data protected.
C999 servers are housed in secure data centers and are accessible only to authorized personnel with limited clearance. All access is logged, and automated alerts are triggered if any unusual activity is detected.
c999 will never ask for your password or PIN over the phone, by email, or through chat. If anyone claims to be from c999 and requests this information, it is a scam — report it to our support team immediately.
You have specific rights over your personal data at c999. Contact the support team to submit any request.
If you would like to know what information c999 holds about you, simply submit a request. We will provide a full breakdown within a set timeframe.
If any of your details are incorrect, you can request a correction. You can update your name, mobile number, or contact information at any time.
After your account is closed and the designated period has elapsed, you may request that your data be deleted. Some information may need to be retained for a specific period due to legal obligations.
You can request at any time that your data no longer be used for marketing purposes. You can also turn off promotional emails and notifications directly from your account settings.
You may request a copy of the data held on your account. c999 will provide this in a portable format.
C999 strictly prohibits registration by anyone under 18. No information about minors is collected or used.
If c999 discovers that a minor has opened an account, that account will be closed immediately, all collected data will be deleted, and all transactions will be considered void.
If parents believe their child has created an account on c999, they should immediately support@c999.liveto get in touch. We will act promptly.
c999's Commitment: c999 takes age verification seriously. Date of birth is verified at registration, and identity documents are checked before large transactions.
As c999 is an international platform, some data processing may take place outside Bangladesh. In such cases:
C999 does not retain data beyond what is necessary. Retention periods depend on the type of information and applicable legal requirements.
C999 may update this Privacy Policy as needed. When changes are made:
A question c999 users often ask is: "Is my data really safe?" That concern is completely valid and important. It is natural to think carefully before sharing your information with any online platform — and it should be. c999 wants to answer that question clearly.
One of the biggest concerns for mobile banking users in Bangladesh is whether their bKash or Nagad details are safe. When you deposit or withdraw at c999, the transaction happens within your mobile banking app or bank's own system — c999's servers never see your PIN or password. c999 only receives a success or failure notification for the transaction, nothing more.
At registration, c999 asks for your mobile number and date of birth. This information is used to verify your age and confirm your identity when you contact support in the future. A copy of your National ID may be requested before large withdrawals — this is mandatory under anti-money laundering laws and is required to enforce c999's single-account policy.
Your betting history and game logs are retained for two main reasons. First, they allow us to verify the facts if any dispute arises. Second, you can review your own past transactions at any time by logging into your c999 account and visiting the transaction history section.
Many users ask — does c999 share data with companies like Facebook or Google? The answer is no. The c999 website does not use Facebook Pixel, Google Analytics, or any similar tracker that would send your personal information to third parties. Our own analytics are limited entirely to anonymous data.
A tip from c999: always use a unique password for your c999 account — never reuse a password from another site. Enable two-factor authentication (2FA) to significantly strengthen your account security. If you notice any suspicious activity, report it to support immediately.
If you have any questions or concerns about c999's privacy policy, contact our support team directly. Help is available in Bengali. We want you to feel completely at ease every time you use c999.
Contact Us: For any privacy-related requests or questions, please email support@c999.live Or reach us via live chat — support is available in Bengali.
FAQs
C999 supports the three most widely used mobile banking methods in Bangladesh:
bKash: Bangladesh's largest mobile banking service. You can deposit directly to c999 from a personal or agent bKash number, and withdrawals after winning are also processed via bKash.
Nagad: The postal department's mobile banking service. Nagad users on c999 can deposit and withdraw just as easily as with other methods.
Rocket: Dutch-Bangla Bank's mobile banking service. c999 also accepts deposits via Rocket. All three methods are fast and secure. Deposits are typically credited to your c999 wallet within a few minutes, and withdrawals are usually completed within 15–30 minutes. The minimum and maximum limits for each method are available on the c999 deposit page.
KYC or identity verification at c999 is generally required before large withdrawals or when requested by c999's security team. It is not always necessary for smaller transactions.
The required documents generally cover three areas. First, proof of identity — a clear photo or scan of your National ID (NID) or passport. Second, proof of address — in some cases a utility bill or bank statement may be required. Third, payment verification — confirming that your mobile banking number is registered in your name.
Once documents are submitted, c999 typically completes verification within 24–48 hours. If you need it done sooner, let our support team know. Clear, legible document images will speed up the process. All documents are stored securely and used solely for verification purposes.
Your data is secure, your payments are safe. Register on c999 in just 2 minutes and enjoy the best gaming experience in Bangladesh.